Four Ways to Enhance Digital Innovation in Your Law Firm

Over the past few decades Legal Practices, like other sectors, have embraced digitisation. From digital dictation to online searches, digitisation has affected virtually every aspect of how Law Firms operate. This article will look at how some of the modern and future digital trends might affect Law Firms, along with the technologies that Law Firms are using today to improve efficiency.

Taking Data to the Cloud

Most legal practices have embraced Cloud Computing to some extent already, whether planned or not. The advantages of moving data and processing to the cloud are that it increases flexibility and access to your data and systems. By reducing the Firm’s reliance on local servers and systems, costs can be reduced, reliability can be improved and you gain considerably more flexible deployment options.

Good examples of where firms are often enjoying the benefits of cloud computing are those firms using services like Microsoft’s Office 365 for email. This is particularly popular as it replaces a local Microsoft Exchange server with a cloud-based version managed by Microsoft. Purchasing and managing Microsoft Exchange Server was a costly exercise and required an expert to maintain the server on a day-to-day basis. By removing the need for an on-site server and simply paying a moderate monthly fee for each user this has saved practices a lot of expense and also dramatically reduced their reliance on local servers and technical staff.

Another good example of migrating local systems to the cloud would be moving an on-premise SQL Database to Microsoft Azure. As with Exchange, the initial outlay for SQL Server is not inconsiderable, so to combine this with the need to maintain regular backups, moving this service from on-site to something Like Microsoft’s Azure service brings many benefits in both initial outlay and ongoing support costs. Of course, the other benefit of moving your data to a service like Microsoft Azure is that you can now potentially access it from anywhere that you have a good quality internet connection. This means that it is much easier to combine a Firm’s branches into a single digital entity and have staff working from home or any other location that they may need to.

That said, it is crucial that a Firm ensures that any cloud technology employed is done securely and in line with professional regulations. Engaging with practice recommendations by The Law Society, as well as the Legal and regulatory obligations under GDPR and the Solicitors Regulation Authority’s Code of Conduct will ensure that you meet your compliance obligations.

Enable Intelligent Case Management

Case Management means different things to different people. There can be very few firms that have not put in place at least some kind of case management system within the last few years. The early generations of Case Management Systems were often either inflexible, cumbersome or did not provide the functionality that firms needed to assist them with running their cases. All too often, a Case Management system would be just a set of tools and the Firm would then need to spend a lot of time (and in some cases a lot of money on consultants) before they would have a system that worked for them which would actually improve the efficiency and efficiency of the staff. Not only that, but often these systems took a lot of work to keep them up to date. This of course meant that the effort and costs involved in getting a Case Management system up and running combined with the cost of maintenance would outweigh the efficiency gains achieved.

More modern Case Management Systems take a much less prescriptive approach to the process of implementation allowing the users and managers to adopt the new functionality in a more evolutionary rather than revolutionary way. Your Firm’s staff are the experts in what they do, not the computer. By utilising one of the more modern flexible Case Management Systems, you might find that your staff have Software which will assist them in their work rather than feel like they are working for the Case Management System.

When you combine a Case Management System with the flexibility of Cloud Computing as well as the ability to access from Mobile devices, these things then are together “more than the sum of their parts”.

Streamline Practice Management Processes

To manage a practice effectively, managers must be able to scrutinise the performance of their firm; if you can’t measure it, you can’t manage it. An effective Practice Management system is essential; however, it is only as good as the information it contains. By utilising a modern Practice Management system, a vast amount of data can be captured digitally and automatically.

Modern Practice Management Systems will allow the Staff and Fee Earners to monitor their own performance and take action where necessary before being directed by a Practice Manager. Historically, every month firms would issue to each Fee Earner a printout of all of their active matters so they could monitor things like overall WIP, outstanding Bills etc. Modern Practice Management Systems will allow Fee Earners to have all of this information available to them on demand. As with all management, it is far better if people can manage themselves. Being able to see for themselves where action is needed rather than relying on the Firm’s Practice Manager to remind Fee Earners to bill WIP or chase outstanding invoices.

Find the Right Technology Partners

Many of the solutions we currently see across the sector offer the general functionality needed to help Legal practitioners digitise most aspects of their operations. However, having the right support in place when using these tools is just as essential for any Law Firm wanting to streamline operations and get the most value from their digital efforts.

Striking this balance is not just the responsibility of practitioners themselves. Technology providers must now ensure that their staff have both the knowledge and level of expertise to fully support their customers throughout all stages of their digitisation - whether this be migrating from a different system, or providing adequate training to help Firms utilise the software effectively.

In order for Law Firms to take advantage of innovation, software suppliers must ensure that they are continuing to develop their products and services. Meanwhile, Law Firms must equally consider whether their technology providers are meeting the requirements imposed on them by local regulators and legislation, to ensure full compliance when completing day-to-day management tasks. This is essential to helping Law Firms grow, stay relevant and remain compliant in an evolving industry.

Enhancing digital innovation within the demanding Legal sector can by no means be performed instantly. However, those who take the necessary steps towards implementing a more agile, cloud-based approach to Case and Practice management will ultimately benefit from better working processes for their staff and a greater competitive edge over their counterparts.

Tim Smith, Technical Director at Insight Legal Software Ltd

To discuss this topic further or the services we can offer, please give us a call on 01252 518939, email us at or visit our website;



Back to the SOLICITORS group News

Media Centre

“The Solicitors Group online directory is an established and respected channel for legal professionals, meaning I can talk to my existing and future customers about products and services both quickly and easily.”

Carole Hatton
Marketing Manager
Landmark Information Group

“Reaching our niche market can sometimes be challenging, however we find promoting our legal training courses on an excellent way of contacting both existing and new customers. The service we receive from The Solicitors Group is both professional and relevant to our core activities and we would recommend their services to others.”


“I must say that to date we have been very pleased with the referrals we are getting from your site.”

Paul West
Orchid Cellmark

“The Newsdesk feature on is ideal for us. Its prominent location on the site provides a great platform to communicate key messages to existing and potential clients.”

Neil Phillips
Marketing Manager
Countrywide Legal Indemnities

"We are very happy with the referrals we are getting from The Solicitors Group web-site."

C.A. Bishop
Technical Director
Wickham Laboratories Ltd

“We received 419 click-throughs to our site from advertising with”

Legal Prospects

“Putting myself in my potential client's shoes, I consider to offer perhaps the clearest and most user-friendly listing of expert witnesses, especially in its choice of index terms.”

Ivan Vince
ASK Consultants

“The banner ad looks great”

Samantha Dawson
The Bundle Business Limited

“The Solicitors Group has been fantastic in helping us to raise awareness about bowel cancer, which kills 16,000 people every year in the UK. Bowel Cancer UK aims to save lives by raising awareness of bowel cancer, campaigning for best treatment and care and providing practical support and advice. Without the support of organisations such as the Solicitors Group we would be unable to carry out this vital work. We are very grateful to the team at the Solicitors Group for their support and assistance.”

Tamara Matthews
Legacy Officer
Bowel Cancer UK

“As a result of Law London, we have registered 208 new companies/firms to the website, generating £20,797 GWP to date, as well as reinforcing our presence in this very profitable marketplace.”


“The event was well put together and executed, and the traffic of potential customers for us was high. We had a number of enquiries regarding our services after the event and we feel our attendance there was important to our overall brand exposure. We feel a Law event of this size without Euromoney Legal Training present could potentially be hurtful to us as a business. We would recommend you to attend and shall ourselves be there again in 2008.”


“Many thanks for the prompt service.”

Martin Gibbs MBE
Director / Investigator
Griffin Forensics Ltd

“A targeted email to key customers is an invaluable method of communication, endorse this with the Solicitors Group branding, relevant editorial content and you have created a winning combination! We look forward to reading the next edition.”

Carole Hatton
Marketing Manager
Landmark Information Group

“Talking directly to Property Lawyers is critical to us as they are key customers or potentially could be for all of our products, The Solicitors Group offer a perfect solution to get our messages right to the right people”

Carole Hatton
Marketing Manager
Landmark Information Group

“Thank you for having a useful and informative site, it is good to see a comprehensive and friendly portal.”

Stefan Fann
UK Probate Services

“Cadogans aims to keep its brand image in front of lawyers who may be looking for engineering experts. A check on Google analytics showed that referrals to our website from The Solicitors Group website were above average.”

Daphne Wassermann
Technical Director